At VIN Expert Report, we are committed to providing accurate and valuable vehicle information to help you make informed decisions. However, if you are not satisfied with your purchase, please review our updated refund policy below.

Eligibility for Refunds

1. Report Accuracy:
   If you believe the report you received contains incorrect or missing information, please contact us within 14 days of purchase. We will review your case, and a refund may be issued if the information is found to be inaccurate.

2. Duplicate Purchases:
   If you accidentally purchased the same report twice, please contact us within 14 days for a refund of the duplicate charge.

3. Technical Issues:
   If you were unable to access your report due to technical issues on our end, please contact us for assistance. If we cannot resolve the issue, we will issue a refund.

Non-Refundable Situations

1. Report Delivery:
   Once the report has been successfully delivered, no refunds will be issued under any circumstances, even if you are dissatisfied with the content.

2. Incorrect VIN:
   Refunds cannot be issued if the VIN you provided was incorrect or incomplete.

3. Change of Mind:
   Refunds are not available if you change your mind after purchasing a report.

4. Outside Time Frame:
   Refund requests made after 14 days from the date of purchase will not be accepted.

How to Request a Refund

To request a refund, please contact our customer support team at support@vinexpertreport.com with the following information:

• Your full name.
• Order number.
• Reason for requesting a refund.

Our team will review your request and respond within 5-7 business days.